Knowledge is power

Knowledge Base

Research our website about useful tips before you will start moving process.

Video Tutorials

There are many video tutorial how to make your move easier! Research about it.

Customer Support

Call us anytime! We have the best customer support service and our representatives will answer any your question

Frequently Asked Questions

Our FAQ list will help you answer some of the more common questions.

1. Moving day

Pick up:
-Arrange to be on hand for last minute details and to give directions to movers
-Leave the whole day for your move
-Before leaving, check each room and closet

Delivery:
-Supervise placement of boxes and furniture
-Check for damages, inspect your items, electronics, etc.
-Check the truck to make sure nothing was left behind

 

2. Packing tips

-Avoid mixing items from different rooms in the same box
-Use only small boxes for books
-Always stack dishes upwards when packing
-Clearly label all boxes on top and side
-Start packing items you will not need ahead of time
-Always tape boxes and don’t interlock the tops
-Remember: the heavier the item, the smaller the box

3. Do you have hidden fees?

We do NOT have any kind of hidden charges. Everything you need for your move is included in our flat-rate.

4. How I can help you?

Our team will do everything to make your move as fast as possible, but you can help us to do it even faster. Please box up all loose belongings, have boxes ready in one spot and keep pets and kids out of the way.

5. How do I prepare a large appliance for a move?

Leave this work to our team. We carry moving blankets and required materials.  All of the items must be empty when movers arrive. Don’t forget that you may need to call in water or gas professionals to disconnect appliances, such as washers that are connected to municipal lines. Our movers cannot assist with disconnecting appliances from gas lines.

6. How far in advance should I book my move?

We recommend that you do it as early as possible. Try to book your move at least one month in advance.

7. Can you handle furniture disassembly and assembly?

Yes, furniture will be disassembled and reassembled by our team. However, that covers standard furniture. Different conditions may apply to large items such as pool tables and home gyms. Even if we can’t help, we can connect you to someone who can.

8. Can my movers place my furniture for me?

Of course, just communicate where you want the furniture to be placed, and our movers will assist until you’re satisfied.

9. If I have a tight budget, what’s the best way to plan my move?

If you want to save money on the move, one way is to only hire movers for the parts where you need a professionals’ experience to avoid injury. Pack all of the boxes and furniture yourself and then call the professional team when it’s time to move the heaviest items remaining such as desks, sofas, bed frames, and bureaus.

10. Can I ride in the cab of the moving truck to the next destination?n?

Unfortunately, we do not offer transportation for you, only for your items. For insurance reasons, customers can’t ride in our trucks.

11. Can you move pets?

Unfortunately, we do not offer moving services for pets. It’s not safe for them to be transported with the rest of your items.

Hakuna Matata - Your moving friends!

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